GT50 Privacy Policy – Protecting Your Personal Data Is Our Priority

Welcome to the Privacy Policy gt50. This document forms part of our commitment to operating transparently and responsibly towards every player who uses our online entertainment platform. At gt50, we understand that in today's digital age, trust around privacy must be demonstrated through concrete action — not merely words written in an official document.

This Privacy Policy applies to all registered players and visitors of the platform gt50, covering the gt50.my website as well as all mobile applications and related services we operate. It clearly explains what personal data we collect, how it is used, how it is protected, who it may be shared with under certain circumstances, and what your rights are as the owner of that data.

The collection and processing of personal data at gt50 conducted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices for online entertainment platforms. By registering and using gt50's services, you consent to our collection and processing of your personal data as described in this policy.

GT50 collects various types of personal data necessary to deliver a safe, fair, and high-quality online entertainment experience. Below is a breakdown of the data categories we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views except in very limited circumstances and with your explicit consent. For players who use the Responsible Gaming and disclose a gambling-related concern, that information is handled with an even higher level of confidentiality.

GT50 collects your personal data through several distinct channels, all conducted transparently and with your knowledge:

• During Account Registration: When you register as a new gt50 member, you voluntarily provide basic information such as your name, phone number, email address, and date of birth. This information is required to create a valid and unique account for you.
• During the Verification (KYC) Process: For withdrawals that exceed a certain threshold, gt50 may require additional identity verification, including a copy of your MyKad or other supporting documents. This is a protective measure mandated by industry standards.
• During Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks, the information required to process that transaction will be recorded in the gt50 system.
• While Using the Platform: Technical data such as IP addresses, device types, and game history are collected automatically when you use the gt50 platform via the website or mobile app.
• Through Customer Support Interactions: When you contact the gt50 support team via live chat, email, or WhatsApp, records of those communications are retained to ensure service quality and continuity of assistance.

GT50 uses collected personal data solely for legitimate purposes directly related to providing you with our online entertainment platform services. The primary purposes are as follows:

• Account Administration: To create, manage, and maintain your gt50 account, including processing your registration, managing secure logins, and ensuring that only you can access your own account.
• Financial Transaction Processing: To process all deposits in Malaysian Ringgit (MYR) made via e-wallet or local online banking, and to process withdrawals of your winnings within 5 to 15 minutes.
• Delivery of Gaming Services: To give you full access to every game in the gt50 catalogue, including slots, live casino, baccarat, and Sports Betting covering the Malaysia Super League, EPL, badminton, and e-sports.
• Bonus & Promotion Management: To calculate and award the bonuses, rebates, and promotions you are entitled to based on your gaming activity on gt50, and to monitor compliance with the relevant bonus terms and conditions.
• Security & Fraud Prevention: To detect, investigate, and prevent any fraudulent activity, money laundering, bonus abuse, or the use of multiple accounts in violation of gt50's Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support, as well as to enforce the responsible gambling limits you have set within your gt50 account.
• Customer Support: To provide you with prompt and effective support via live chat, email, and WhatsApp, by referencing your account records and past communication history.
• Service Improvement: To analyse platform usage patterns in aggregate, anonymised form for the purpose of continuously improving the gt50 Malaysia player experience.

GT50 does not sell your personal data. However, in the course of operating the platform, there are limited circumstances in which gt50 may need to share your information with trusted third parties:

• Payment Service Providers: Information required to process your financial transactions is shared with e-wallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow, as well as banking institutions such as Maybank and CIMB. This sharing is necessary to enable deposits and withdrawals to function.
• Game Software Providers: Information required to verify player identity and in-game transactions is shared with registered game software providers to ensure the integrity and fairness of games on the gt50 platform.
• Sovereign Authorities: Where Malaysian law requires disclosure, or where gt50 receives a valid court order, we may be obligated to disclose certain personal information to the relevant authorities.
• Technical Service Providers: Companies that provide server hosting, cybersecurity, and technical infrastructure services for gt50 may have limited access to data strictly for operational purposes, and all such parties are bound by strict confidentiality agreements.

In all of the data-sharing cases described above, gt50 ensuring that recipients have adequate data protection measures in place and use the data solely for the specific permitted purposes. No data is shared with third parties for marketing purposes without your consent.

Protecting your personal data from unauthorised access, loss, or misuse is one of the highest technical priorities at gt50. The following are the key security measures we have put in place:

• 256-bit SSL Encryption: All communications between your device and gt50's servers are encrypted using TLS 1.3 with a 256-bit cipher suite — the highest standard currently available for protecting data in transit.
• Encryption of Stored Data: Sensitive data such as financial information and identity details stored in gt50's database is encrypted using AES-256 algorithms. This means that even if someone were to gain unauthorised access to the database, the data would be unreadable without the correct encryption key.
• Multi-Layered Access Control: Access to players' personal data within gt50's internal systems is restricted to staff who genuinely need it to perform their duties, based on the "need-to-know" principle. All access is monitored and logged for audit purposes.
• Two-Factor Authentication (2FA): GT50 offers two-factor authentication for all player accounts. We strongly encourage all players to enable this feature for an added layer of protection against unauthorised access.
• 24/7 Monitoring: gt50's cybersecurity team operates a round-the-clock intrusion detection system to monitor for any suspicious activity across our networks and systems.
• Regular Security Audits: GT50 undergoes regular independent security audits to identify and address any vulnerabilities before they can be exploited.

Platform gt50 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Below is an explanation of the types of cookies we use:

• Essential Cookies: These are cookies required for the gt50 platform to function properly. Without them, core features such as login, session management, and navigation will not work. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, display settings, and recently played games — so your experience on gt50 feels more personalised and seamless.
• Analytics Cookies: GT50 uses analytics cookies to understand how players interact with our platform — which pages are most popular, how long a typical session lasts, and where players may encounter issues. This data is used in aggregated, anonymised form solely for platform improvements.
• Security Cookies: These cookies help gt50 detect suspicious activity — such as repeated failed login attempts — and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser's settings. However, disabling certain cookies may affect the functionality and your overall experience when using the platform gt50. For more information on how to manage cookies, please refer to your web browser's help documentation.

GT50 respects your privacy rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia. To exercise any of the rights outlined in the preceding sections, you may contact us through the following channels:

• Email: Submit your written request to [email protected], clearly stating the right you wish to exercise and providing the information needed to verify your identity.
• Live Chat: Contact gt50's 24/7 customer support team via the in-platform live chat function for initial enquiries regarding your privacy rights.
• In-Platform Forms: Log in to your gt50 account and navigate to the "Account Settings" section to access the personal data management options available directly to you.

GT50 is committed to responding to all privacy rights requests within 30 working days from the date the request is received. In complex cases, this period may be extended, but we will notify you accordingly along with the reasons for the extension.

GT50 adheres to the principle of minimal data retention — we only keep your personal data for as long as it is needed for the stated purpose, or as required by applicable law. The following are the key data retention period guidelines at gt50:

• Active Account Information: For as long as your gt50 account remains active, we retain all information necessary to administer your account and enable you to use the platform to its full extent.
• Financial Transaction Records: Records of all deposits and withdrawals in MYR are retained for a minimum of seven (7) years in accordance with Malaysian financial regulatory requirements, regardless of whether the account remains active.
• Game Records: Records of gaming and betting activity on gt50 are retained for three (3) years from the date of the activity, for dispute resolution and regulatory compliance purposes.
• Communication Data: Communication records with gt50's customer support team are retained for two (2) years from the date of the last interaction, for quality control purposes and to assist in resolving any future disputes.
• After Account Closure: When your gt50 account is closed at your own request, we will delete or anonymise data that no longer needs to be retained within 90 days, with the exception of records that are legally required to be kept.

Once the designated retention period expires, data will be securely deleted from our systems gt50 or fully anonymised so that it can no longer be linked to any specific individual.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gt50 handling your personal data, we encourage you to contact us directly. Our team is ready to assist and committed to resolving any privacy concerns you may have, promptly and effectively.

You may contact our data privacy team gt50 via:

• Email: [email protected] (for more formal written enquiries)
• 24/7 Live Chat: Through the chat icon within the gt50 platform (for immediate enquiries)
• FAQ Page: Review Frequently Asked Questions us for answers to frequently asked privacy questions

GT50 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable legislation, or feedback from players and regulatory authorities. You will be notified of any material changes via an in-platform notification or email before such changes take effect.

Continued use of the platform gt50 after an amended Privacy Policy is published will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your privacy.